Driven by the digital era’s transformative wave, our company is proactively embracing change by leveraging cutting-edge technology to develop computer and mobile applets, thereby offering dealers and service centers more convenient and efficient lithium battery management solutions. To further enhance the quality of customer service, we have recently conducted comprehensive training for all staff members on applet knowledge and backend operations.
This training encompassed employees from R&D, production, sales, and customer service departments. It covered not only the basic operations and features of the applets but also the streamlining of business processes and management strategies, with the goal of enabling our team to deeply understand and address user pain points and needs, thereby providing superior service.
Throughout the training, we engaged in interactive simulations such as user purchases and dealer inventory management, allowing our staff to think and solve potential issues from the user’s perspective. This user-centric approach not only heightened our employees’ service awareness but also fostered cross-departmental communication and collaboration, laying a solid foundation for the company to address user issues holistically.
Our company consistently prioritizes user experience, continuously refining our products and service processes to pursue excellence in every detail. This comprehensive training marks a significant step forward in our journey to improve service quality.
Looking ahead, we remain committed to the principle of “user first,” continuously exploring and practicing to offer more personalized and intelligent lithium battery solutions for dealers, service centers, and end customers. We are confident that through ongoing efforts and innovation, we will be able to deliver an exceptional service experience to our customers.